1. Data controller
The data controller for personal data processed directly through this website is:
Controller: Juan Carlos Reyes Suárez
Address: C/ Teide, 9, 1º, Las Palmas de Gran Canaria, Spain
Email: web@leisuregrancanaria.com
Website: leisuregrancanaria.com
2. Scope of this policy
This Privacy Policy applies to leisuregrancanaria.com and to personal data processed directly in connection with this website. It does not govern the independent processing carried out by external booking platforms, activity providers, advertisers or other third-party websites that you may visit through links from Leisure Gran Canaria.
The main Leisure Gran Canaria website does not currently require users to create an account and does not directly collect payment-card details for the tourist activities displayed on its experience pages.
3. Information we process
3.1. Information you send to us
If you contact us by email, we may process the information contained in your message, including your name, email address, the content of the enquiry and any information you voluntarily include. Please avoid sending information that is not necessary for your enquiry.
3.2. Privacy-minimised first-party website statistics
Leisure Gran Canaria uses a limited first-party page-view counter to understand which parts of the website are being used. The current counter is designed to store only:
- the date and time of the page view;
- the page path visited;
- the referring website's host name, when available; and
- a two-letter country code only when this is supplied directly by the hosting or network infrastructure.
The current first-party counter is designed not to store the visitor's IP address, session identifier, browser language or full user-agent string, and it does not send the visitor's IP address to an external geolocation service.
3.3. Location preference used by the website
If you choose the area of Gran Canaria where you are staying, the website may remember that selection in local browser storage so that it can show more relevant experience information on later visits. This is a preference selected by you and is not intended to identify you.
3.4. Advertising and measurement services
The website may use third-party advertising and campaign-measurement services, including Google AdSense and TradeTracker. When these services are activated, the relevant provider may receive technical information from your browser, such as the page URL, IP address, device or browser information and cookie or advertising identifiers, depending on the service, your consent choices and the provider's own settings.
Cookies and similar technologies used by these services are explained in the Cookie Policy and are subject to the website's consent controls where consent is legally required.
4. Purposes and legal bases
| Purpose | Data | Legal basis |
|---|---|---|
| Replying to enquiries and managing communications | Contact details and message content voluntarily provided by you | Legitimate interests in responding to users and, where applicable, steps requested before entering into a contract |
| Understanding general website use and improving content | Privacy-minimised page-view information described above | Legitimate interests in operating, evaluating and improving the website, with data minimisation measures |
| Remembering your selected area | The location or tourist area selected on the website | Providing a functionality requested by the user and the legitimate interest in improving usability |
| Advertising and third-party measurement where applicable | Technical, device, cookie or advertising information processed by the relevant third-party service | Consent where required for cookies, similar technologies or related processing; third-party providers may also apply their own lawful bases to processing for which they act independently |
| Compliance with legal obligations and defence of legal claims | Information that is relevant to the applicable obligation or claim | Compliance with legal obligations and, where applicable, legitimate interests in establishing, exercising or defending legal claims |
5. Recipients and service providers
Personal data may be accessible to service providers that are necessary to operate the website, such as hosting and technical infrastructure providers, subject to the applicable contractual and legal safeguards.
When third-party advertising or measurement services are activated, information may also be processed by the relevant provider. In particular:
- Google, in connection with Google AdSense and related advertising technologies. More information is available in Google's Privacy Policy and its information about data from partner sites.
- TradeTracker, in connection with campaign-performance and tracking technology. More information is available in TradeTracker's Privacy Policy.
Data may also be disclosed to public authorities, courts or other competent bodies where this is required by law.
6. International data transfers
Some third-party technology providers may process data from locations outside the European Economic Area. Where an international transfer of personal data is subject to the GDPR, the relevant provider is responsible for applying an appropriate transfer mechanism or safeguard where required. Users can consult the privacy information of each provider for current details of its international data-transfer arrangements.
7. How long information is kept
We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected and for any period required to comply with legal obligations or deal with possible claims.
- Email enquiries: normally for the time required to answer and manage the enquiry, after which information may be retained in a restricted form where necessary for legal obligations or possible claims.
- First-party page-view statistics: retained only for the period reasonably necessary to produce aggregate usage statistics, understand website trends and maintain the service, and periodically reviewed for deletion or aggregation.
- Consent and third-party advertising information: retention is determined by the relevant consent tool and third-party provider, as described in the Cookie Policy and the provider's own privacy information.
8. Your data-protection rights
Where the GDPR applies, you may exercise the rights that correspond to your circumstances, including the rights of access, rectification, erasure, restriction of processing, objection and data portability. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact web@leisuregrancanaria.com. We may request information reasonably necessary to verify your identity before dealing with a rights request.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) through www.aepd.es, without prejudice to any other administrative or judicial remedy available to you.
9. Automated decisions and profiling
Leisure Gran Canaria does not use the first-party page-view counter described in this policy to make decisions that produce legal effects or similarly significant effects concerning individual users. Third-party advertising providers may use their own technologies for advertising personalisation or measurement according to the user's choices and the provider's privacy information.
10. Security
Leisure Gran Canaria applies reasonable technical and organisational measures appropriate to the nature of the information processed and the risks involved. No internet service can guarantee absolute security, but measures are reviewed and adjusted when reasonably necessary.
11. External websites and booking platforms
When you follow a link to an external booking platform, activity provider or other third-party website, that third party processes information under its own privacy policy and terms. Leisure Gran Canaria does not control the independent processing carried out on those external websites.
12. Cookies and similar technologies
Further information about cookies, local browser storage, advertising technologies and your available choices is provided in the website's Cookie Policy.
13. Changes to this policy
This Privacy Policy may be updated when website functionality, service providers or legal requirements change. The date shown below indicates the latest published version.
Last updated: 5 September 2026.